Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

At Shoplixa, we aim to process and deliver your order as quickly as possible. Please review our shipping policy below.

1. ORDER PROCESSING

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has shipped.

2. SHIPPING RATES AND DELIVERY TIMES

Shipping costs are calculated at checkout based on weight, destination, and shipping method.

Standard Shipping (UK): 3-5 business days - £3.99 or FREE on orders over £50

Express Shipping (UK): 1-2 business days - £6.99

International Shipping: 7-14 business days - Calculated at checkout

All delivery times are estimates and start from the date of shipment, not the date the order was placed.

3. INTERNATIONAL SHIPPING

We ship worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping costs.

4. ORDER TRACKING

Once your order ships, you will receive an email with your tracking number. You can track your order using the link in your email or in your Shoplixa account.

If you have not received tracking information within 5 business days, please contact us.

5. DELAYS

Shoplixa is not liable for any shipping delays caused by couriers, customs, weather, or other factors beyond our control.

6. LOST, STOLEN, OR DAMAGED PACKAGES

If your tracking shows as delivered but you have not received your package, please check with neighbours and your local post office. Please contact us within 7 days if you still cannot locate it.

If your order arrives damaged, please contact us within 48 hours with photos of the damage so we can assist you.

7. INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, the customer will be responsible for the reshipping cost.